Terms of service

 

🛍️ TENYA Terms of Service

Effective Date: May 29, 2025

Please read these Terms of Service ("Terms", "Agreement") carefully before accessing or using the TENYA website (https://www.tenya.shop), operated by Tenyacunaj Comercializadora SAS de CV ("TENYA", "we", "our", or "us"). By using the website, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must not use this website.

1. Legal Entity and Platform

TENYA is a registered legal entity in Mexico (Tenyacunaj Comercializadora SAS de CV). The website and related services are hosted by Shopify Inc., an e-commerce platform provider based in Canada and operating under U.S. and international data protection laws.

2. Eligibility and User Responsibilities

  • Minimum Age Requirement: You must be at least 18 years old or the age of majority in your jurisdiction to use this site.
  • Account Accuracy: You agree to provide accurate, current, and complete information when creating an account and to update it as needed.
  • Access Credentials: You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • Compliance with Law: You agree not to use the Service for any unlawful purpose or in violation of any applicable local, state, federal, or international law or regulation.

3. Prohibited Activities

Users may not:

  • Transmit malicious code such as viruses or malware;
  • Access the website via scraping, bots, or other automated means without written permission;
  • Copy or use any content or design elements for commercial purposes without express consent;
  • Engage in behavior that disrupts the operation or security of the website.

4. Intellectual Property

All content on the site, including text, graphics, logos, and software, is the property of TENYA or its licensors and is protected under U.S. and international copyright and trademark laws. Unauthorized use is strictly prohibited.

5. Product Information, Pricing, and Orders

  • Availability: Product availability is not guaranteed and may change without notice.
  • Pricing: All prices are listed in MXN or USD based on customer location. Prices are subject to change without notice.
  • Order Acceptance: TENYA reserves the right to accept, reject, or limit any order at our sole discretion.
  • Sales Tax: U.S. customers will be charged applicable sales tax based on shipping destination in accordance with state laws.

6. Shipping and Delivery

  • Territory: Shipping is available to the U.S. and Mexico only. No P.O. Boxes or APO/FPO addresses.
  • Delivery Times: Estimated delivery times are not guaranteed and depend on logistics providers.
  • Risk of Loss: Title and risk of loss pass to the customer upon delivery to the carrier.
  • Tracking: Orders include tracking information sent via email upon shipment.

7. Payment Terms

  • Accepted Methods: Major credit/debit cards, PayPal, Apple Pay, Google Pay, and supported local payment options.
  • Billing Authorization: By placing an order, you authorize us to charge your payment method for the full amount.
  • Security: Payments are processed securely. We do not store your card information.
  • Fraud Protection: We reserve the right to verify transactions and may cancel orders suspected of fraud.

8. Returns and Refunds

Please refer to our full Return Policy at https://www.tenya.shop/policies/refund-policy. Refunds are issued in accordance with that policy and subject to applicable consumer protection laws.

9. Disclaimers and Limitation of Liability

  • Disclaimer: The website and services are provided “as is” and “as available.” We make no warranties of any kind, express or implied.
  • Limitation of Liability: To the maximum extent permitted by law, TENYA shall not be liable for any indirect, incidental, or consequential damages arising from the use of the site or products.

10. Indemnification

You agree to indemnify and hold harmless TENYA, its affiliates, officers, employees, and agents from any claims, losses, or liabilities arising from your violation of these Terms or your use of the website.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles. Any dispute shall be resolved exclusively in the state or federal courts located in Texas.

12. Changes to Terms

We may update these Terms at any time. Continued use of the site constitutes acceptance of any revised Terms. Significant changes will be communicated via email or website notification.

13. Contact Us

If you have any questions about these Terms, contact us at:
📧 Email: help@tenya.shop