Return policies and refund policies
🛒 TENYA Return Policy
At TENYA, we are committed to providing quality products and a satisfying shopping experience. If for any reason you are not completely happy with your purchase, we are here to help.
✅ General Conditions
- Returns Deadline : We accept returns within 30 calendar days of receiving the order.
- Product Condition : Items must be unused , with original tags and in original packaging .
- Exceptions : Returns are not accepted on discounted products, personalized products , underwear , or items in the process of delivery .
- 🌎 Geographic Coverage: Mexico and the United States : Returns are accepted in both countries.
💰 Refunds
- Refund Method : The refund will be made to the same payment method used for the purchase.
- Processing Time : Once the returned product is received, it will go through a validation process and we will process the refund within 15 to 41 business days .
📦 Return Process
- Log in to our returns portal using your email and order ID.
- Select the products you wish to return or exchange.
- Wait for instructions.
- Pack items securely and ship.
📞 Contact
If you have any questions or need additional assistance, please do not hesitate to contact us:
- Email: help@tenya.shop
- Telephone: +52 998 900 05 89 (Mexico and USA)
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Set of 5 CO2 Capsules for Aqua Glam Pods Revive Facial Machine for Facial Cleansing with Bubbles. Kit for Skin Rejuvenation and Deep Cleansing.
$230.00 USD$306.00 USD$230.00 USDSale -
CO2 Capsules for Aqua Glam Pods Revive Facial Machine for Bubble Facial Cleansing Kit for Skin Rejuvenation and Deep Cleansing
$39.00 USD$52.00 USD$39.00 USDSale -
3-in-1 Facial Massager for Face, Neck, and Eyes - Firming Device with V-Line Lifting for Home Use
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CO2 Aqua Facial Machine for Deep Cleansing and Skin Hydration Professional Hydro Dermabrasion Spa Device
$76.00 USD$126.00 USD$76.00 USDSale -
AXIS-Y Brightening Facial Serum with 5% Niacinamide Vegan Korean Treatment for Dark Spots
$25.00 USD$42.00 USD$25.00 USDSale -
Natural Pink Formula Peel-Off Lip Tint with Long-Lasting, Transfer-Resistant Lip Color
$14.00 USD$22.00 USD$14.00 USDSale -
Professional and Home Use Nano Water Spray Microdermabrasion Facial Machine
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Handmade Soap with Kojic Acid for Deep Cleansing and Hydration for Dark Spots
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Ginger Hair Growth Spray Serum for Strengthening and Regeneration for Men and Women
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Facial Serum with White Rice Pulp is Moisturizing and Repairing Anti-Aging for Spots and Wrinkles
desde $29.00$48.00 USDSale -
Facial Serum with Retinol and Vitamin C and Hyaluronic Acid is Hydrating and Firming 30 pcs
desde $29.00$47.00 USDSale -
Korean Eye Contour with Peptides Anti-Aging Cream for Dark Circles, Bags, and Expression Lines 20g
$26.00 USD$43.00 USD$26.00 USDSale