Return policies and refund policies
🛒 TENYA Return Policy
At TENYA, we are committed to providing quality products and a satisfying shopping experience. If for any reason you are not completely happy with your purchase, we are here to help.
✅ General Conditions
- Returns Deadline : We accept returns within 30 calendar days of receiving the order.
- Product Condition : Items must be unused , with original tags and in original packaging .
- Exceptions : Returns are not accepted on discounted products, personalized products , underwear , or items in the process of delivery .
- 🌎 Geographic Coverage: Mexico and the United States : Returns are accepted in both countries.
💰 Refunds
- Refund Method : The refund will be made to the same payment method used for the purchase.
- Processing Time : Once the returned product is received, it will go through a validation process and we will process the refund within 15 to 41 business days .
📦 Return Process
- Log in to our returns portal using your email and order ID.
- Select the products you wish to return or exchange.
- Wait for instructions.
- Pack items securely and ship.
📞 Contact
If you have any questions or need additional assistance, please do not hesitate to contact us:
- Email: help@tenya.shop
- Telephone: +52 998 900 05 89 (Mexico and USA)
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